Privacy Policy

1 Introduction

This Privacy Policy explains how Enqueue Technologies, operating as FuelVoucher ("FuelVoucher", "we", "us", or "our"), collects, uses, stores, and protects personal information when you use our platform — including our website at fuelvoucher.co.zw, our mobile application, and related services.

By using FuelVoucher, you consent to the collection and use of your information as described in this policy. This policy is governed by the laws of Zimbabwe, including the Data Protection Act [Chapter 11:12].

2 Information We Collect

We collect the following types of information:

• Registration information: your name, mobile number, email address, and business name (for corporate accounts)
• Transaction data: voucher purchases, redemptions, amounts, timestamps, and station identifiers
• Device information: device type, operating system, app version, and IP address for security and fraud prevention
• Usage data: how you interact with the FuelVoucher app and website (pages viewed, features used)
• Communications: messages or enquiries you send us via email, WhatsApp, or our contact form

We do not collect or store full payment card details. Payment processing is handled by our certified payment partners.

3 How We Use Your Information

We use your personal information to:

• Create and manage your FuelVoucher account
• Process voucher purchases and redemptions
• Send transaction confirmations and receipts by SMS or email
• Verify your identity and prevent fraud
• Provide customer support and respond to enquiries
• Improve the platform and develop new features
• Comply with Zimbabwean legal and regulatory obligations
• Send you important service updates (you can opt out of marketing communications at any time)

4 Sharing Your Information

We do not sell or rent your personal information. We may share data with:

• Partner fuel stations: only the minimum information needed to process and verify your voucher redemption
• Payment processors: to securely handle transactions on our platform
• Service providers: such as SMS delivery providers, cloud hosting, and analytics services who are bound by confidentiality agreements
• Regulatory authorities: where required by Zimbabwean law, court order, or to protect the rights and safety of our users

Any third party we share data with is contractually required to protect your information and use it only for the purpose we specify.

5 Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, loss, or misuse. Access to personal data is restricted to staff who need it to perform their duties.

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. If you believe your account has been compromised, contact us immediately at info@fuelvoucher.co.zw.

6 Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse usage patterns. You can control cookie settings through your browser. Disabling cookies may limit some website functionality.

We use anonymous analytics data (such as page views and session duration) to understand how people use our website and improve it. We do not use this data to identify individual users.

7 Your Rights

Under the Zimbabwe Data Protection Act, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data (subject to legal retention requirements)
• Object to the processing of your data for direct marketing
• Data portability — request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@fuelvoucher.co.zw. We will respond within 30 days.

8 Children's Privacy

FuelVoucher is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Zimbabwean law. We will notify you of material changes by email or via an in-app notice at least 14 days before they take effect.

Your continued use of FuelVoucher after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

10 Contact & Complaints

If you have questions, concerns, or a complaint about how we handle your personal information, please contact us:

• Email: info@fuelvoucher.co.zw
• Partnerships: partnerships@fuelvoucher.co.zw
• Phone: +263 77 786 8475
• Website: fuelvoucher.co.zw